Shipping policy

NevaSkin™ Shipping Policy

Thank you for visiting and shopping at NevaSkin™. The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time
• All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification with a tracking number once your order has shipped.

2. Shipping Rates & Delivery Estimates
We offer reliable shipping options to get your NevaSkin™ Dual-Action Stainless Steel Foot File to you as quickly as possible:

- Standard Shipping (2 – 4 Business Days): FREE (Orders over $19.99)
- Express / Priority Shipping (1 – 2 Business Days): Calculated at Checkout

*Shipments may experience brief delays during peak holiday seasons or high-volume sales periods.*

3. Order Tracking
When your order ships, you will receive an automated email containing your tracking number and a direct link to track your package in real-time. Please allow 24 hours for the tracking information to update on the carrier's portal.

4. Order Changes & Address Corrections
Please double-check your shipping details at checkout. If you need to change your delivery address, please email us at nevaskinsupport@gmail.com within 2 hours of placing your order. Once an order has entered processing or has shipped, we are unable to modify the destination address.

5. Damaged or Missing Packages
If your package arrives damaged or if tracking shows delivered but you haven't received it, please contact our support team within 7 days of the estimated delivery date at nevaskinsupport@gmail.com. We will gladly assist you with a free replacement or resolution.

Contact Us
If you have any questions regarding your order status or shipping details, please reach out to us:
• Email: nevaskinsupport@gmail.com
• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST